Last Updated: June 2026

1. Acceptance of Terms

By accessing and using the Pearvine Psychology website (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this Website.

2. About Our Services

Pearvine Psychology provides psychological counselling and mental health support services through telehealth consultations. Information provided on this Website is for general informational purposes only and does not constitute medical, psychological, or psychiatric advice.

3. Appointments and Bookings

  • Appointments can be booked through our online booking system.
  • All appointments are subject to availability.
  • We reserve the right to reschedule or cancel appointments when necessary.
  • Clients are responsible for providing accurate information when booking appointments.

4. Telehealth Services

  • Services are provided via secure telehealth platforms.
  • Clients are responsible for ensuring they have a stable internet connection and suitable device.
  • While reasonable efforts are made to maintain service quality, technical interruptions may occasionally occur.

5. Cancellation and Refund Policy

  • Clients should provide at least 24 hours’ notice for appointment cancellations.
  • Late cancellations or missed appointments may incur a cancellation fee.
  • Refund requests will be assessed on a case-by-case basis.

6. Emergency Situations

Pearvine Psychology does not provide emergency mental health services.

If you are experiencing a mental health crisis, are at risk of harm, or require urgent assistance, please contact emergency services (000 in Australia) or an appropriate crisis support service immediately.

7. Privacy

Your use of this Website is also governed by our Privacy Policy. We are committed to handling personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, and website design, is the property of Pearvine Psychology unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

9. Website Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorised access to Website systems.
  • Interfere with the operation or security of the Website.
  • Upload harmful software, viruses, or malicious code.

10. Third-Party Links

This Website may contain links to third-party websites. Pearvine Psychology is not responsible for the content, privacy practices, or availability of external websites.

11. Disclaimer

While we strive to ensure information on this Website is accurate and up to date, we make no warranties regarding the completeness, accuracy, or reliability of any information provided.

Use of the Website and reliance on its content is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Pearvine Psychology shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this Website or our services.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will become effective upon publication on this Website.

14. Governing Law

These Terms & Conditions are governed by the laws of Australia and any disputes shall be subject to the jurisdiction of Australian courts.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us through the contact details provided on our Website.